Supply & Purchase Terms
Product information
Selected products are advertised on Weylandts website (www.weylandts.co.za). To ensure that you view updated product information on the website, kindly press F5 every time you access www.weylandts.co.za. Most of these products are displayed and available in Weylandts stores. Details of all of our stores appear on the Weylandts website. The availability of any of the products can be confirmed with your preferred Weylandts store.
The colour, texture and composition of fabric may vary from that of the swatch or the products displayed in store or on our website due to dye lot variations.
The following may occur in leather products:
- Dye lots may vary;
- Colour variations may occur due to multiple hides required to make up the product;
- Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects.
Solid timber products may have natural markings, cracks and colour variations. These are the characteristics of a natural product and not defects or signs of damage.
Some products are made from reclaimed and/or recycled materials and will therefore have markings, colour variations, scratches and dents. These products may also have holes, nails and metal caps inconsistently visible on the product, due to the fact that materials have been recycled or reclaimed from their original use and are often hand crafted. The characteristics mentioned are not defects or signs of damage.
Price and method of payment
The prices displayed on the Weylandts website and in stores are quoted in South African Rand, which is valid and effective only in relation to supply in South Africa.
Full payment of the price and delivery charges (where applicable) is required before products will be delivered to or collected by the customer.
Payments can be made either in cash, by credit card or electronic funds transfer (EFT). In the case of EFT payments, products will only be released for collection / delivery once payments reflect on the Weylandts bank statements. Bank statements take 2 - 4 days to reflect EFT payments.
Until such time as payment has been made in full, the product remains the property of Weylandts.
The invoice must be retained as proof of purchase and payment.
Store credits have to be redeemed within 6 (six) months of the credit being awarded. The credit note must be retained as proof of credit.
Deliveries
The customer will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Weylandts policy.
Weylandts distribution centre will contact the customer to arrange delivery on any week day between 09h00 and 16h00. No deliveries will be made during weekends or public holidays. Reasonable endeavours will be made to deliver the product on the arranged date and time. Circumstances that are unforeseen or beyond Weylandts’ control may however result in changes to the agreed delivery date and time of which the customer will be telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery. The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it is deemed that the product has been delivered and received in good condition and, where appropriate, in accordance with the customer’s specifications.
The customer must ensure that the place of delivery is accessible, that the product delivered can fit into lifts, staircases or through doors and that all relevant areas have been cleared prior to delivery. This includes the removal of all breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange this at own cost. The customer accepts the risk of all damages that may result due to non-compliance by the customer.
The customer will be charged for any additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.
Collections
The customer or person collecting the product must produce the original invoice in order for Weylandts to release the product. The person producing the original invoice shall be deemed to be the duly authorised agent of the customer.
Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition and, where appropriate in accordance with the customer’s specifications.
Weylandts will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof.
It is the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secured to prevent damage. The customer is also responsible for supplying the necessary consumables e.g. rope and blankets to stabilize the product during transportation.
No storage facilities
Weylandts does not offer storage facilities.
In event of a purchase not being collected or delivered within 10 days after the customer has been notified that it is available for collection or delivery a storage fee of R100 per day will be charged for the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.
Care instructions and maintenance
Care instructions and maintenance advice regarding the use and application of the product are provided for all products. Such instructions are available on the Weylandts website, from in store sales consultants and our Customer Care Department.
(Tel +27 21 951 8693 | Toll free 0860 103 400)
www.weylandts.co.za
Made to order products, CMT (cut, make and trim) and back orders
The customer will be provided with a quotation for all made to order products, CMT products and back orders (collectively “special orders”).
It is the customer’s responsibility to verify the correctness of all information on the quotation before Weylandts places an order with its suppliers or manufacturers. The customer’s signature on the quotation will confirm verification. No special orders will be subject to return, exchange or refund.
A deposit of at least 50% (to be finally determined by Weylandts depending on the circumstances) in advance is required on all special orders, which is subject to forfeiture if the order is cancelled at any time. The balance is payable in accordance with paragraph 2 above.
Lead time for special orders depends on the product, its availability and performance by Weylandts suppliers or manufacturers. The anticipated lead time will be stated on the invoice. Weylandts will inform the customer of any delays.
It is acknowledged that products that are subject to special orders may differ from samples due to hand making processes and also the considerations set out in paragraph and it will be so accepted by the customer.
Warranty
Weylandts provides a warranty that the product will be free from defective material and workmanship in relation to the range of products referred to below and subject to the stated limitations. No warranty is provided in relation to any material provided by the customer. The range of the warranty depends on the nature of the product which is dealt with below. Weylandts will only be liable to honour a warranty if:
- the defect existed at the time of delivery and manifested during the warranty period;
- the defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- the product concerned is used for the purposes intended and in a domestic environment (unless the latter requirement is waived by Weylandts in writing);
- the customer duly complied with the care instructions and maintenance referred to in paragraph 4 above;
- the customer provides the original invoice;
- the product is assembled by Weylandts or by the customer in accordance with supplier’s specifications.
The Weylandts warranty provides for the free repair or replacement of any faulty component. The customer must, at his own cost, deliver and collect the product concerned to and from the store or Weylandts distribution centre.
Upholstered furniture warranty
Upholstered furniture is warranted for a period of 2 years from date of invoice in respect of the frame, craftsmanship and filling.
The warranty does not extend to the fabric or leather used to upholster the product as upholstery is subject to wear and tear associated with use. Furthermore, usage and treatment in the customer’s environment is beyond Weylandts control.
Timber warranty
Timber products are guaranteed for 1 year from date of invoice in respect of frame and workmanship.
Imported products warranty
All imported products are guaranteed for 1 year from date of invoice in respect of frame and craftsmanship and regardless of whether it is an upholstered product or not.
Product assembly
Weylandts offers free assembly of products bought from Weylandts. It is not recommended that products be assembled by customers.
Condition of displayed products
If the subject matter of the sale is the particular product that is on display in the Weylandts showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in that condition.
Hiring & products taken on appro
You will be required to sign a standard Hiring / Appro agreement before stock can be released for hiring or to be taken on appro. Enquire in store for these agreements as well as the relevant terms & conditions.
Download Standard Hiring Agreement
Download Standard Appro Agreement
Limitation of liability
Weylandts will only be liable for damages that may be suffered by the customer as a result of gross negligence or a wilful or intentional act or omission on the part of Weylandts.